Tag: Customer Service

Customer Service Advantage

While AI offers a clear potential to level the playing field, let’s discuss what hotels can do to make customer service a competitive advantage. It’s common to see and assist clients in addressing customer service “upstream” as equal parts of their internal operations and brand development…

We Attended INSPIRE to Get Inspired
Earlier this month we attended the INSPIRE Conference hosted by the International Luxury Hospitality Association at Fontainebleau in Las Vegas...
Turning Current Hospitality Trends into Marketing Strategies
Speaking of the experience economy, we found four trends that support the notion of providing higher-value experiences. When paired with marketing strategies, brands can make the experience for their consumers that much better. Let’s break it down...
Customer Service Advantage
While AI offers a clear potential to level the playing field, let’s discuss what hotels can do to make customer service a competitive advantage. It’s common to see and assist clients in addressing customer service “upstream” as equal parts of their internal operations and brand development...
Traveling for Food
Food is important to travel because it is important to people for several reasons. It’s the central aspect of cultural identity for a community. It often carries meaning and is integral to rituals, ceremonies, and celebrations such as Thanksgiving in the United States or Lunar New Year in Asia...
How To Take a “Work Vacation”
Trends in business travel show that a primary driver for corporate meetings and events is location; however, many attendees aren’t making the most of their business travel. Here’s how.